Terms of Service

This document is a DRAFT prepared for attorney review. It is NOT legally approved, is NOT legal advice, and must not be treated as a final, production-ready Terms of Service.

V Games Lab LLC intends to have these Terms reviewed by qualified counsel before any public production launch. Until that review is complete and an approved version is published, do not rely on this draft as binding legal terms for a live commercial service.

Provisions marked as subject to attorney review — including limitations of liability, indemnification, dispute resolution, and governing law — require legal approval before use.

These Terms of Service ("Terms") govern your access to and use of PuzzleForge, including our websites, applications, APIs, and related services (collectively, the "Service").

By creating an account, continuing as a guest where acceptance is required, purchasing Points, using AI-assisted features, exporting content, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy and AI Content & Publishing Disclaimer.

If you do not agree, do not use the Service.

PuzzleForge is operated by V Games Lab LLC ("PuzzleForge," "we," "us," or "our").

Mailing address: 161 Ocean Avenue, Point Pleasant Beach, NJ 08742, United States.

A dedicated legal contact email address is pending attorney review and has not yet been designated in this draft. Until that address is published, please use the physical mailing address above for legal notices and formal correspondence.

PuzzleForge is an AI-assisted platform for creating, editing, exporting, and preparing puzzles, worksheets, and activity books. Supported puzzle types may include word search, crossword, maze, cryptogram, quiz, matching, sudoku, word scramble, and other types we may add.

The Service may include deterministic puzzle engines, AI-assisted content generation, cover artwork tools, PDF export, Amazon KDP-oriented publishing helpers, Points-based usage metering, and related account features.

PuzzleForge is independent of Amazon, Amazon KDP, OpenAI, Stripe, Supabase, Render, and other third-party platforms. Mentions of those services do not imply affiliation, endorsement, or partnership unless expressly stated.

You must provide accurate registration information when creating a permanent account and keep it reasonably current.

Eligibility age and capacity requirements are subject to attorney review and have not been finally determined in this draft. The Service is not directed to children under 13. Do not use the Service if you are not permitted to do so under applicable law.

You are responsible for maintaining the confidentiality of your credentials and for activity under your account, including guest sessions associated with your device or browser where applicable.

PuzzleForge may allow anonymous or guest usage without creating a permanent email/password account. Guest sessions are still subject to these Terms when acceptance is required for a given action (for example, purchasing Points or submitting a paid AI generation request).

You may upgrade a guest account to a permanent account. When that happens, ownership of associated content, Points, and legal acceptance history is intended to remain linked to the same underlying user identity where the product supports that upgrade path.

Guest access may be limited, interrupted, or terminated, and we do not guarantee that guest data will remain available indefinitely.

You may use the Service only for lawful purposes and in accordance with these Terms.

You agree not to misuse the Service, interfere with its operation, attempt unauthorized access, abuse rate limits, reverse engineer non-public components except where permitted by law, or use the Service to generate or distribute unlawful, harmful, or infringing content.

We may apply automated and manual content-safety measures. Those measures do not guarantee that all unsafe content will be blocked.

You retain ownership of content you submit to the Service, such as themes, word lists, clues, prompts, descriptions, uploads, and book metadata ("User Content"), subject to any rights of third parties and the limited licenses below.

You grant PuzzleForge a limited, worldwide, non-exclusive license to host, process, transmit, display, and otherwise use User Content solely as needed to operate, secure, troubleshoot, and improve the Service and to provide features you request (including AI processing and export generation).

You represent that you have the rights necessary to submit User Content and to grant the license above, and that your User Content does not infringe others' rights or violate law.

Parts of the Service use third-party AI providers (currently including OpenAI) to generate text, images, moderation signals, and related outputs ("AI Output").

AI Output is generated based on your inputs, system prompts, model behavior, and other factors outside your exclusive control. AI Output may be incomplete, inaccurate, inconsistent, offensive, or unsuitable for your intended use.

PuzzleForge does not promise that AI Output is unique, exclusive to you, copyright-protectable, or free from third-party claims. See also the AI Content & Publishing Disclaimer.

The Service, including software, branding, documentation, and non-user materials, is owned by V Games Lab LLC or its licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your own lawful creative and publishing projects.

Except for User Content you own, and except for rights expressly granted, no rights are transferred to you. We do not warrant that AI Output or exported materials will confer exclusive copyright or clear commercial rights. Users remain responsible for assessing publication rights, trademarks, publicity rights, and third-party claims before commercial use.

AI-generated puzzles, clues, questions, themes, descriptions, answer keys, illustrations, and book plans may contain mistakes, inconsistencies, duplicates, or inappropriate content.

Deterministic puzzle engines may validate structural correctness for certain puzzle types, but automated validation and repair do not guarantee error-free content, educational accuracy, or fitness for any audience.

You must independently review AI Output before relying on it, sharing it, printing it, or publishing it.

You are solely responsible for reviewing and approving all final materials produced with the Service, including puzzle content, answer keys, layouts, cover artwork, front matter, and exported PDFs.

If you publish or sell materials created with PuzzleForge, you are responsible for verifying accuracy, suitability, rights clearance, disclosures, and compliance with platform rules and applicable law.

PuzzleForge provides tools that may help prepare interiors, covers, and related files for Amazon KDP and other publishing workflows. PuzzleForge is not Amazon, is not affiliated with Amazon KDP, and does not control Amazon's acceptance, printing, ranking, or account decisions.

We do not guarantee successful KDP uploads, PDF or cover validation acceptance, approval for publication, continued availability of published books, printing consistency, KDP account eligibility, freedom from Amazon account restrictions, or commercial success.

Automated print-quality or readiness checks are assistance tools only. They are not certification, approval, or a warranty of print or marketplace outcomes. Amazon's requirements may change at any time; you must verify current Amazon KDP rules yourself.

Some platforms, marketplaces, and laws may require disclosure that content was created or assisted by AI.

You are responsible for determining and making any required AI-content disclosures for your publications, listings, and marketing materials. PuzzleForge does not automatically satisfy those obligations on your behalf.

PDF exports, preflight checks, layout helpers, and visual QA tools are provided to assist preparation. They do not guarantee that a file will print correctly, match on-screen appearance, meet a printer's specifications, or be accepted by Amazon KDP or any other service.

Print results can vary based on paper, ink, devices, printer settings, binding, and third-party production processes. Where appropriate, order and inspect physical proofs before wide distribution.

PuzzleForge Points are a service usage currency used for certain AI-assisted features. Points are not cash, not a bank deposit, and not a stored-value payment instrument except as may be required by law. Points balances are maintained in an internal ledger.

As implemented today, Points for AI features are generally debited immediately when a chargeable operation begins (not held as a separate "reservation" balance). Catalog prices are determined server-side; client-submitted prices are not trusted.

Examples of current product behavior (which may change): welcome Points may be granted to eligible users; standalone AI content generation may consume Points; Activity Book whole-book generation may use tiered Point costs; AI cover artwork may consume Points; nested puzzle AI inside an already-charged Activity Book generation may be billed as included rather than charged per puzzle.

As implemented today, Points do not expire in the product. Purchased Points cash-refund policy is not implemented in the product; Stripe subscription refunds do not automatically claw back granted Points. Future changes may apply prospectively after notice where required.

If an AI delivery fails after Points were debited, the Service may automatically refund Points for that failed delivery as implemented in our billing and generation flows. Not every downstream failure (for example, later print-preparation issues after successful content generation) necessarily triggers a Points refund.

For whole-book Activity Book generation, a Points refund for the book-level charge is generally available only when zero items have been successfully completed for that run, consistent with current product behavior. Partial progress may mean the book-level charge is not fully refunded.

Retries, repairs, and job recovery behavior depend on the feature and failure mode. Some retries or manual repairs may not consume additional Points; others may. Do not assume a free retry unless the product indicates otherwise.

Unresolved or edge-case refund scenarios may require contacting us. Cash refunds for Points purchases are a separate policy matter and are not implemented as an automatic product feature in this version.

Paid plan subscriptions and Point Pack purchases may be processed by Stripe. Stripe is an independent payment processor. We do not receive your full payment card number when Stripe Checkout is used as designed.

Browser redirects from Stripe are not proof of payment or subscription activation. Billing and entitlement state are synchronized from verified server-side Stripe events and our internal systems.

Subscription capabilities and recurring Points allowances are governed by our plans, entitlements, and Stripe configuration. A past-due subscription may retain some capabilities for a limited period while new recurring Points generally require a successfully paid period, subject to product rules.

Taxes, currency conversion, chargebacks, and Stripe account rules may apply. We may update prices and catalogs; changes apply according to the checkout or subscription terms shown at purchase time.

PuzzleForge does not guarantee book sales, royalties, profitability, search rankings, marketplace approval, customer satisfaction, printing outcomes, or any particular commercial result.

Publishing and selling activity books involves market, platform, legal, and quality risks that remain yours alone.

The Service depends on third parties such as Supabase (authentication, database, and storage), OpenAI (AI content, images, and moderation), Stripe (payments), hosting providers (Render is intended for hosting), and other infrastructure.

We do not guarantee uninterrupted or error-free operation. Features may be delayed, degraded, or unavailable due to maintenance, outages, rate limits, provider changes, or force majeure events.

Without limitation, you must not: use the Service for unlawful content or activity; attempt to evade content-safety systems; infringe intellectual property or privacy rights; harass others; scrape or overload the Service; resell access without authorization; falsify identity for billing or entitlements; or use the Service to create materials you know are deceptive in a way that violates law or platform rules.

We may investigate and take action, including removing content, suspending access, or cooperating with lawful requests.

You may stop using the Service at any time. In-app account deletion is not yet implemented; see the Privacy Policy for how to request account-related actions.

We may suspend or terminate access if you violate these Terms, create risk for the Service or others, fail to pay amounts due, or if we discontinue the Service in whole or in part.

Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, and indemnity, as approved by counsel) will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, EXPORTS, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements, be secure, uninterrupted, or error-free, or that defects will be corrected. Some jurisdictions do not allow certain warranty disclaimers; in those places, disclaimers apply only to the extent permitted.

Nothing in these Terms is intended to exclude non-waivable consumer rights under applicable law. This section is subject to attorney review.

ATTORNEY REVIEW REQUIRED. The following limitation language is a draft placeholder and must be reviewed and approved by counsel before production use.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, V GAMES LAB LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PUBLISHING REJECTION, OR PRINTING FAILURES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE IS INTENDED TO BE LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) A CAP TO BE SET BY COUNSEL. This cap and related carve-outs require attorney approval.

Some jurisdictions do not allow certain limitations; those limitations apply only as permitted. Non-waivable rights remain unaffected.

ATTORNEY REVIEW REQUIRED. Draft only: You agree to defend, indemnify, and hold harmless V Games Lab LLC and its personnel from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your User Content, your publications, your misuse of the Service, your violation of these Terms, or your infringement of third-party rights, to the extent permitted by law.

Counsel must review the scope, mutuality, and enforceability of this section before production launch.

ATTORNEY REVIEW REQUIRED. Draft suggestion only: These Terms are suggested to be governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules, subject to mandatory consumer protections that cannot be waived.

Venue, arbitration, jury-waiver, and class-action provisions are intentionally not finalized in this draft and must be determined by counsel. Do not treat this section as selecting arbitration or waiving any rights until an approved version is published.

If you are a consumer in a jurisdiction with mandatory local law protections, those protections may apply regardless of this draft suggestion.

We may publish updated Terms from time to time. Material updates will be issued as a new version. We will not silently rewrite historical versions you previously accepted.

Where required, we may ask you to accept the updated Terms before continued use of certain features. Declining new Terms may limit access to some features, but we will not use Terms acceptance alone to block legally necessary privacy or account-access actions.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable, subject to applicable law and attorney guidance.

For questions about these Terms, contact V Games Lab LLC at 161 Ocean Avenue, Point Pleasant Beach, NJ 08742, United States.

A dedicated legal email contact is pending attorney review and will be published when designated.

These Terms are version 2026.10.09.v1, with a stated effective date of October 9, 2026.

This draft remains subject to attorney review and may change before production launch. Only a published, approved version should be treated as operative for a live commercial service.